Switching my iPhone from AT&T to Verizon has been a #nightmare #phonehostage

After way too much drama yesterday, and no I shouldn’t have written that last post. Delete! Ten views. Might be time to retire the blog again. This one was mainly about my fitness regimen, which, well… Let’s not talk about it.

And of course things are unresolved with the phone. First, neither Verizon (my new carrier) nor AT&T told us I’d need a new sim, and we had to wait a couple days for that. Then I find the activation is going to take a hell of a lot longer than “a few minutes”. It’s not like turning on your credit card when changing carriers, sadly.

AT&T has been hugely negligent

AT&T quite significantly forgot to mention I’d need to have my phone unlocked when terminating my account at the end of my latest contract. I thought they’d just add on the $31 in “Screw you!” cancellation fees to the usual auto-billing and we could call it a day, but no. I needed to log into my account and pay it off in order to get the phone unlocked so Verizon can activate the new sim. Problem was I couldn’t log into my account because my contract was over. They knew I’d need a new sim with a different carrier and they ended my account with my phone locked. I spent like an hour on chat working with “Jesus”. He didn’t save me. He just wasted my time, gave up and gave me a phone number. It took an hour and a half on the phone to be allowed to read off my credit card information.

The lady I was speaking with told me I could get into the unlock portal right after, but she lied. Didn’t work and the website error message said I’d have to wait 24-hours.

I got in a little early, this morning, but now I have to wait two more business days for “processing”. This means we’ll have to try calling back the Verizon people on Monday – Charlie and I are both busy Friday and it might not be fully processed by then anyway – and pray there are no further problems.

Right before I got off the phone with AT&T lady and she said some script-blurb about my having been a “valued customer” I snorted in disgust… It’s so hard not to take it out on these phone drones… I know it’s not their fault but there is something about the particular torture of cell phone providers that is perhaps worse than cable service companies. What do we depend on more? It probably comes down to that.

Verizon has been completely inept

When we were initially going to “quickly” get my sim in and activated before jam night, we looked at the instructions which said, STEP 1: Call this number to activate. First thing the guy asks us is if we’ve got the sim in yet, because it’s gotta be in the phone to get activated. That was our first surprise, which we weren’t prepared for. It’s STEP 2 on the manual, and a lot of the times with computers and networking equipment, the order you do things IS important. The text indicating step order was big and bold. Your instructions are badly written, Charlie and I both said to the guy, in different ways.

Then he told us to find the tool that came with the phone (Sure I’ve got that lying around from two years ago and no there was never a tool in the package to begin with) to open the Sim tray. I googled & found a paperclip would work. C got it open. Then the guy told us it had to be gold side down / logo up top, but was unclear of how to tell us which end went in first. Finally we got that straight but he said we should stick the sim in and then put the little drawer thing in after it. We immediately got the sim stuck in the phone. Right after, he denied saying that but Charlie and I both heard it.

Luckily C was able to pick the card back out (surgeon skills) and install it, in the tray first, which the agent kept insisting he’d said at the beginning. Wrong! Wrong! Powered the phone down. Powered it up and discovered it was still locked & I’d need to contact AT&T.

He said he’d call back in 20-minutes and never did! I can see why. We both refused to agree when he claimed he’d told us to put it in the tray. Why is Verizon having people with no tech training on these kinds of calls? I guess it’s for the same reason the manual is so poor. Or maybe he just knew it’d take an unreasonable amount of time -1½ hours, plus two business days instead of 20minutes – and just been playing dumb before for fun.

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Author: Boodiba

Artist, Designer

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